Frequently Asked Questions

• How can I cancel my subscription?
• I'm getting a HTTP 403 Error when I attempt to login to the members area?
• Videos play for a short period, and then just quit.
• I'm getting a HTTP 401 Error when I try logging into the members area?
• I can not get the videos to play.

A: There are two ways you can cancel your subscription. First you may contact your billing processor directly, and they will be able to immediately confirm the cancellation. Our billing processors are CCBill ( https://support.ccbill.com/ ) or Epoch at ( http://www.epoch.com/ ). Or you may email our customer support using the contact form, and we can cancel the subscription for you. We must have at least three business days notice prior to the next billing to ensure we can cancel your membership before it rebills.